Legal
Refund
policy.
When a refund may be requested, how cancellations work and how approved refunds are paid.
- 01
About this policy
This Refund Policy explains when a refund may be requested or issued for services purchased from MakeMyPOA.com, which is operated by Brightlink Management Consultancy L.L.C. It forms part of our Terms and Conditions. Any payment, refund, dispute or claim relating to our services or this website is governed by the applicable laws of the United Arab Emirates.
- 02
Refund requests
Please send any refund request to makemypoa@gmail.com within seven (7) days of the payment date, with your invoice, receipt or payment reference and the reason for the request. A request does not automatically guarantee a refund: eligibility depends on the service purchased, the work already completed and any government or third-party charges already incurred.
- 03
Our service fees
Our service fees may be refundable if work on your service has not yet started, subject to review. Once we have started, for example by reviewing your documents, drafting or translating your document, or arranging an appointment or notarization, the fees may be partly or fully non-refundable, depending on the work already done. If your quotation, invoice or package sets out specific refund conditions, those conditions apply.
- 04
Government, notary and third-party fees
Fees paid to government authorities, courts, notaries, attestation offices, translators, couriers or other third parties follow the refund rules of that authority or provider. We cannot guarantee the refund of any fee that has already been paid or committed to them.
- 05
Decisions by authorities
Whether a power of attorney, will, attestation or other document is accepted, registered or approved is decided by the relevant authority or institution. A rejection or an unsuccessful application does not by itself entitle you to a refund of work already performed or of non-refundable government and third-party fees.
- 06
How refunds are processed
Once a refund request has been reviewed and approved, please allow at least seven (7) working days for us to start the refund. Where possible, refunds are made through the original payment method. The time it takes to reach your account depends on your bank, card issuer or payment provider.
- 07
Cancellations
If you cancel a service after paying, any refund is calculated after deducting the work already performed, government or authority fees already paid or committed, third-party charges already incurred, payment processing or bank charges where applicable, and any other costs that cannot be recovered.
- 08
Exceptions
Exceptional requests may be reviewed individually by our management. Approving an exception in one case does not create an obligation to do the same in another.
- 09
Contact us
If you have a question about a payment, cancellation or refund, please email makemypoa@gmail.com or call or WhatsApp us on +971 56 655 6645.
Let’s get started
Your POA.
Handled.
Skip the trips to legal offices: arrange your POA from home, fully online and for a fraction of the usual cost. Tell us what you need and we’ll reply within minutes.